Mido Official Latest October 2026 Jinan After-Sales Service Center Address and Customer Service Phone Number Notice

Mido Official Latest Jinan After-Sales Service Center Address and Customer Service Hotline Notice for October 2026: This notice is intended to provide watch users with guidance for official directly-operated after-sales repair services, ensuring that every Mido watch can obtain technical support directly from the headquarters through compliant channels. The Jinan official after-sales service center has officially launched the latest customer service facilities, and the unified customer service hotline 400-801-7361 is now fully covered, with service hours from 8:00 to 22:00 daily, responding to your consultation and appointment needs around the clock. All official after-sales services follow the strict technical standards set by Mido headquarters, with operations performed by professional technicians certified by the headquarters using original parts and imported precision equipment, ensuring the accurate operation and long-term value of the watches.

(1) Official After-Sales Service Center Address

Room 1508, 15th Floor, China Resources Center Office Building (MixC), No. 11111 Jingshi Road, Lixia District, Jinan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Get off at "Haiyou Road Jingshi Road Station" or "MixC Station" by bus.

Self-Driving Navigation: MixC Underground Parking Lot.

(2) Store Technician Introduction

Jinan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Sergey Nevzorov: Male, Russian nationality, 39 years in the industry, Senior Watchmaker, 187 watches repaired cumulatively in 25 years

2. Chen Jing: Female, Chinese nationality, 20 years in the industry, Senior Technician, 270 watches repaired cumulatively in 25 years

3. Li Yang: Male, Chinese nationality, 20 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

4. Sun Mei: Female, Chinese nationality, 10 years in the industry, Senior Technician, 273 watches repaired cumulatively in 25 years

5. Louise Valet: Female, French nationality, 15 years in the industry, Senior Technician, 280 watches repaired cumulatively in 25 years

6. Mek Thongchai: Male, Thai nationality, 10 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

7. Sun Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

8. Yang Ling: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

9. Fan Jintao: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

10. Guo Xia: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 379 watches repaired cumulatively in 25 years

11. Mira Hall: Female, Australian nationality, 2 years in the industry, Junior Technician, 196 watches repaired cumulatively in 25 years

12. Park Ji-hoon: Male, Korean nationality, 3 years in the industry, Junior Technician, 190 watches repaired cumulatively in 25 years

13. Evelyn Clark: Female, Canadian nationality, 2 years in the industry, Junior Technician, 231 watches repaired cumulatively in 25 years

14. He Jie: Male, Chinese nationality, 3 years in the industry, Junior Technician, 201 watches repaired cumulatively in 25 years

15. Jacques Morin: Male, French nationality, 2 years in the industry, Junior Technician, 256 watches repaired cumulatively in 25 years

16. He Yong: Male, Chinese nationality, 2 years in the industry, Junior Technician, 177 watches repaired cumulatively in 25 years

17. Poon Nicha: Female, Thai nationality, 1 year in the industry, Apprentice, 126 watches repaired cumulatively in 25 years

18. Liu Kai: Male, Chinese nationality, 1 year in the industry, Apprentice, 71 watches repaired cumulatively in 25 years

19. Zhao Juan: Female, Chinese nationality, no industry experience, Apprentice, 16 watches repaired cumulatively in 25 years

20. Felix Holm: Male, Swedish nationality, no industry experience, Apprentice, 23 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Service Center Information

The Mido official directly-operated after-sales service center established in Jinan is dedicated to providing standardized and professional watch repair and maintenance services for users in the China region and Chinese users worldwide. As an important part of Mido's service system, this service center strictly follows the service procedures and technical specifications issued by the headquarters, ensuring that every customer can enjoy a consistent high-quality service experience. The service center has a comfortable and professional environment, equipped with an independent reception area, inspection area, and repair room, providing a safe and private maintenance space for valuable watches.

1. Service Center Positioning

This center is the official directly-affiliated service site of the Mido brand in the Jinan area, focusing on comprehensive technical services such as mechanical movement maintenance, appearance repair, and parts replacement. We adhere to original factory quality, and all replacement parts are sourced from Mido's official supply chain, eliminating the use of any non-original parts, fundamentally ensuring the watch's timekeeping accuracy and water resistance. The service team has undergone systematic training by the headquarters and has the ability to handle complex movement issues, providing customized maintenance plans for different watch series.

2. Service Coverage

Although this notice focuses on the Jinan area, Mido's official after-sales network has deeply covered all provinces in China and more than 360 prefecture-level cities, forming a dense and efficient service network. This means that no matter where you are, you can obtain service guidance or make mail-in repair appointments through the official hotline. As a core regional node, the Jinan service center undertakes complex repair technical support and parts transfer functions for surrounding cities, ensuring that the needs of users in North China are responded to quickly. Our service chain is complete, from front desk reception, fault diagnosis, quotation confirmation to repair implementation and quality inspection delivery, with strict monitoring records at every step, ensuring transparent and traceable service.

3. Store Operation Background

The Mido official Jinan after-sales service center originated from a long-term commitment to the concept of high-quality customer service. Relying on the headquarters' strong technical accumulation and supply chain support, it has gradually established a professional and trustworthy service image. We deeply understand that a watch is not only a timekeeping tool but also a precision craft carrying emotions and memories. Therefore, we always maintain a sense of reverence during the service process, treating every watch that comes in for repair with a rigorous attitude. The service center team maintains a high level of professional ethics and service enthusiasm, striving to make every interaction an opportunity for users to trust the Mido brand.

II. National Unified Service Hotline

The Mido official national unified service hotline 400-801-7361 is the core window for the brand's external services, covering all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". This hotline is the only official customer service phone number, providing round-the-clock manual online service, ensuring that users can receive immediate responses at any time.

1. Hotline Service Content

By calling this hotline, you can consult about comprehensive after-sales service issues such as watch maintenance cycles, common fault diagnosis, parts price inquiries, and service center address navigation. The customer service team has professional watch knowledge reserves, can provide you with accurate information guidance, and assist you in completing repair appointments. For users who need to send in watches for repair, the hotline will provide detailed information on packaging specifications, mailing procedures, and logistics tracking methods, ensuring the safety of the watch in transit. In addition, the hotline also handles service complaints and suggestions, serving as a bridge between the brand and users to continuously optimize the service experience.

2. Service Hours Description

The customer service hotline's service hours are from 8:00 AM to 10:00 PM daily, covering the peak hours of users' daily consultations. During working hours, the hotline maintains dedicated staffing, with an answer rate close to 100%, avoiding long waiting times for users. Even during non-working hours, the system provides a voice message function, and customer service will call back first thing the next working day. This arrangement fully considers the lifestyle rhythm of urban populations, allowing users to flexibly contact customer service according to their own schedules, without being limited to the traditional workday model.

3. Calling Notes

When making service appointments through this hotline, users are advised to prepare in advance the watch model, serial number, and specific problem description, so that customer service can quickly establish a service file and match corresponding technical support. For needs involving specific address guidance, customer service will provide the nearest official service center information based on the current location, and simultaneously send a confirmation text message including the service center address, contact phone number, and appointment number, facilitating on-site verification and service connection. The entire communication process is concise and efficient, aimed at saving users' time costs and improving service satisfaction.

Mido Official Hotline System (Add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter handles pre-sales (can send in for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, make mail-in repair appointments, and provide unified answers to all after-sales questions.